Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Contact information — name, email address, and phone number when you book an appointment or contact us.
• Pet information — your pet's name, breed, age, and health conditions relevant to grooming services.
• Vaccination records — uploaded documents confirming your pet's current vaccinations.
• Payment information — processed securely through our payment providers; we do not store full card numbers.
• Digital signatures — when you sign our grooming waiver or store policies online.

2. How We Use Your Information

We use the information we collect to:

• Schedule and manage your grooming appointments.
• Send appointment confirmations and reminders.
• Maintain records for safety, liability, and service continuity.
• Communicate with you about your bookings or our services.
• Comply with legal and regulatory requirements.
• Improve our services and customer experience.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers — such as Google Drive (for secure document storage) or email providers, solely to operate our business.
• Legal authorities — if required by law, court order, or to protect the rights, property, or safety of KurlyTails or our clients.

4. Data Storage & Security

Your information is stored securely using industry-standard measures. Appointment records and signed waivers are stored in encrypted cloud storage. We retain booking records for a minimum of 3 years for liability purposes. While we implement appropriate technical safeguards, no method of transmission over the internet is 100% secure.

5. Cookies & Website Analytics

Our website may use cookies and basic analytics to understand how visitors interact with our site. This data is aggregated and does not personally identify you. You can disable cookies in your browser settings; this will not affect your ability to book an appointment.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your data, subject to our legal retention obligations.
• Opt out of marketing communications at any time.

To exercise any of these rights, contact us at [email protected].

7. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Changes to This Policy

We may update this Privacy Policy periodically. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Us

If you have questions about this Privacy Policy, please reach out: